customer experience

most popular image April 7th, 2022 / 14 min PRACTICAL WAYS OF IMPROVING CUSTOMER EXPERIENCE IN ECOMMERCE Great CX delivers positive results not only from a customer’s perspective but also from an organizational one. read
most popular image January 26th, 2022 / 15 min OMNICHANNEL IS STILL A BIG THING IN ELEVATING DIGITAL CUSTOMER EXPERIENCE There’s no uniform solution for all businesses looking to follow the omnichannel path. This requires a custom approach. read
most popular image November 24th, 2021 / 23 min TIPS ON USER EXPERIENCE AND USABILITY, OR HOW TO MAKE CUSTOMERS LOVE YOUR PRODUCT The key factor that affects your digital product’s success is user experience and usability. So pay increased attention to it. read
most popular image March 17th, 2021 / 17 min HOW TO IMPROVE CUSTOMER EXPERIENCE IN 2021? To keep ahead of competitors, you need to deliver great personalized experience to your customers at each touchpoint. read
most popular image July 6th, 2020 / 7 min HOW TO INCREASE USER ENGAGEMENT: A THREE-STEP STRUCTURE If your app requires a user to create an account, provide a valuable user onboarding experience. Use this 3-step structure for this. read
most popular image June 17th, 2020 / 9 min CX METRICS: HOW TO MEASURE CUSTOMER SATISFACTION? CX is how customers perceive and feel about your business and brand. But how to measure customer experience? read
most popular image May 25th, 2020 / 10 min CX VS. UX: THE COMPLETE COMPARISON Have you been thinking the concepts of customer experience and user experience are the same? Well, they are not. read
most popular image September 23rd, 2019 / 12 min WHAT IS USER RESEARCH AND WHY IS IT USEFUL? Conducting user research can help create useful and meaningful products. Here's why. read