CX DOJO MEANS Creating Products
With Customers in Mind

We Always Bring Value

CX Dojo is a team of business consultants and software developers. We offer full product development cycle, which starts from in-depth business analysis and continues to software architecture, development, and post-release maintenance. We work with startups and enterprises to help them build new solutions tailored to their individual vision and improve existing products by adjusting them to changing market needs.

Key Services

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After releasing your product, we’ll provide you with reliable long-term maintenance and real-time support services. Following the best software maintenance practices, we’ll ensure that your product is robust, scalable, secure, and bug-free.

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Our workflow

Proper implementation is only possible with the right analysis. That means we won’t start building a product until we get to the real purpose. For this reason, we’ve divided our workflow into three main stages: discover, define, and develop.

Discover

During the discovery stage we get to know your business, define project needs, create user journey map, personas, and identify the most suitable solutions to problems. This helps us to start preparing a roadmap with a clear product vision, target market, and major milestones needed to reach the desired goal.

Define

We define solutions from the technical and design perspectives to assure the feasibility of vision. We then determine and prioritize the minimum set of features necessary to engage with early adopters. It helps us to fully explore and go into your business before building a bigger picture.

Develop

During the development stage, we’ll define the most suitable technology stack, build a software architecture, and perform quality control and testing. We’ll ensure total project transparency, dedicated team, and delivery of the product that will be at the leading edge of innovation and user experience.

OUR APPROACH

Development Methodology

Our development process is based on the agile methodology Scrum. First of all, it gives us a possibility to quickly and effectively test product ideas, break down the software development into smaller chunks, gain regular customer feedback, and adjust to business priorities as they appear. We provide our clients with regular project updates, daily and weekly reports, and live demos. It helps us to mitigate risks and speed up the product development process.

CX Metrics  

We approach every business individually and know that there’s no single metric that will work for every company and industry. Customer journey mapping, customer satisfaction score, customer effort score, net promoter score are tools that help create insights that will drive action to benefit your organization. We always make sure that we measure only those things that are most important to your customers, enabling us to improving your CX.

We approach every business individually and know that there’s no single metric that will work for every company and industry. Customer journey mapping, customer satisfaction score, customer effort score, net promoter score are tools that help create insights that will drive action to benefit your organization. We always make sure that we measure only those things that are most important to your customers, enabling us to improving your CX.

Customer First

CX Dojo is a customer-centric company, meaning that we always strive to understand our clients and their users and adapt product according to their needs and requirements. Keeping pace with market trends and absorbing the latest industry research like a sponge, help us provide valuable insights into possible changes in customers’ behaviors and needs.

Technology and Industry Experts

We don’t cover every possible framework and industry. Instead, we advocate for technologies that are truly battle-tested: Ruby on Rails, PHP, Java, JavaScript, React, Swift, Objective-C, Flutter. Our developers are particularly knowledgeable in specific industries: fintech, healthcare, lifestyle, and social.

What Do You Get

  • Increased customer lifetime value by integrating customer experience mindset into the DNA of your business operations.
  • A software solution that satisfies all stakeholders and is aligned with your business objectives.
  • A product that functions as expected and meets software and business requirements.
  • A dedicated team of business analysts, UX designers, software developers, and quality assurance engineers from the beginning of the project until the successful product release and its future maintenance.

        

 

 



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  • CONTACT US
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541 Jefferson Ave. Ste. 100
Redwood City, CA, USA 94063

4a bakulina st. Ste. 48
Kharkiv, Ukraine 61000