WITH AUTOMATION

Automation doesn’t end at deployment, and we don’t walk away once your virtual assistant is live. We make sure your legal automation continues to deliver value through updates, training, and check-ins when things need attention.

Our support is layered, human-led, and responsive — designed to adapt as your processes and team change.

With our Ongoing Support, your team gets real people, real-time help, and an approach that adapts as your needs evolve. From onboarding new employees to adjusting workflows, fixing bugs, or upgrading AI models, we stay in the loop so your legal automation stays useful.

Whether it’s a quick question, a model upgrade, or a change in your process, you are never left guessing what you should do and who can help.

All support queries are solved by real humans.

Basic Support includes a built-in help assistant that routes incoming requests to our team. It covers routine questions, training refreshers, and minor issues, with responses typically within 48 hours.

If you need a more hands-on experience, Advanced Support comes with a dedicated support manager, guaranteed replies within 24 hours, and full coverage of everything from model upgrades to urgent fixes. This level also includes automated monitoring of your system’s performance and scheduled optimizations every two months.

We don’t wait for things to break — we keep an eye on how your assistant is doing and notice when something’s off or could work better.

If you do need help, you can reach us through whatever channel works best, including even from inside the automation assistant. If it’s urgent, it goes directly to someone on our team who can solve it fast.

And when a major update is available (like a model upgrade or performance patch), we’ll let you know and help you roll it out smoothly.