Increasing App Engagement &

Busy mobile users prefer apps that are convenient, efficient, and simple. The more difficult it is to use the app, take many steps to perform certain actions, or trying to understand complex features - the more likely the users will abandon the app. 

User retention should be taken into account during the entire app design and development process. However, the reality is that too many retention-related solutions are based on guesswork and most of the iterations are wasted on details that will not affect the real retention problem.

Project Overview

For our client, we created mobile-first system from the ground up. 

photo-1520333789090-1afc82db536a

It enables small businesses to track and manage their business performance effectively.

The users choose key performance indicators and data drivers they want to track. Just as we track various activities throughout the day, we can track KPIs for our business.

For our client, we’ve developed an application able to automatically convert input data into key insights that can improve the user’s business. The app allows users to set goals and KPIs, run reports, as well as integrate all the data with existing management tools to get a bigger picture of the business.

Problem statement

In order to receive accurate calculations regarding business performance, it was necessary to manually enter a lot of data into the app daily. The process was quite complicated and time-consuming.

As a result, users didn’t track the indicators, and due to lack of data, the application issued false calculations.

That was the point where users abandoned or completely deleted the application with a doubting value.

signature-girl

Our goal was to solve the problem without rebuilding the entire app as well as increase user engagement. To make the process of data input as smooth as possible, we decided to minimize the efforts required for this.

Solution

Before proceeding to any strategies, we focused on what made users abandon the app. After conducting a survey among the focus groups and also analyzing the app statistics, we came to the conclusion that the main reason was the reluctance of users to enter data into the application daily.

photo-1531538606174-0f90ff5dce83

Every field the user was asked to fill out required some effort.

The more effort is needed to add information, the less likely users will continue to fill them on an ongoing basis. That’s why we decided to get rid of all inessential fields and increase the chance of engaging users.

We started by thinking about the core value of the app and asked ourselves: 

  • How can we simplify the existing process of data entry to help users get that core value faster?
  • What steps we can cut from the process to help users reach their goals quickly while providing a positive experience? 

The process of data entry by the end-user was quite time-consuming. So why ask users to provide data when we can just reuse the information users already provided to the system. Our client targets primarily small businesses and we found that most of the target audience uses QuickBooks.

Quickbooks is an accounting software solution, which is used to monitor business performance, manage expenses, create invoices, reports, keep track of daily transactions.

feature-accounting-software-desktop-5

Our next step was to simplify the process of data entry by integrating QuickBooks into the customer’s mobile app. In this way, instead of forcing our users to create a new account and manually enter all the information regarding their business daily, we synchronized the existing data in QuickBooks with the app.

1

The user only needs to register in the mobile application and enter login information from their QuickBooks account. The mobile app account then get synchronized and authorized with the QuickBooks account and voila. All the data from QuickBooks appears in the mobile app. 

Value Delivered

Optimized user data acquisition

Increased retention rate up to 25%

Improved cx

Simplified data entry process

outcomes & Results

QB-img

App engagement and user retention are equally, if not more, important than acquisition.

If our team wouldn’t conduct user research and dive deeper into the process of user interaction with the app, users would abandon the app. 

With our approach, the number of daily active users (DAU) has increased up to 30% in a month and the app got featured on the App Store.

It confirmed the true value of the application for a small business owner.

Group-2

Let’s not forget: when start working on the product, always focus on your app's core value—and how you can best help users achieve it. Then cut the steps that don't get them there.

Your users will thank you for it.

Real-time-Data-Synchronization
Real-time data synchronization
grow-app-user-base

grow app user base

Conduct-an-effective-survey

Conduct an effective survey

Footer’s logo
  • CONTACT US
    We usually respond within 24 hours.
Clip-5
Clip-8
001-dribbble-logo
Group-4

541 Jefferson Ave. Ste. 100
Redwood City, CA, USA 94063

4a bakulina st. Ste. 48
Kharkiv, Ukraine 61000

4a bakulina st. Ste. 48
Kharkiv, Ukraine 61000