Software Maintenance & Support

Why Does Your Business Need It?

Any custom software requires further maintenance after it has been released to the market. It’s a big misconception thinking that once the product is live, the development process is over. The completion of the development cycle begins the phase of product maintenance. You can expect new issues to emerge when end-users start using the product.

Software is always changing and as long as it is being used, it has to be monitored and maintained properly. The software may need maintenance for a number of reasons, such as enhancing features, moving to the Cloud, migrating to new technology, or any other change. As such, software maintenance and support goes beyond finding and fixing bugs. It is a required part of the software development cycle, necessary for the success and evolution of your software and business.

The most common product maintenance and support issues:

There’s a need to constantly adapt your product to current market needs by adding or updating functionality.
The system requires integration with third-party services or tools.
To remain competitive with new technologies and meet market demands, it’s necessary to keep adaptability and respond to the changing users’ feedback.

At CX Dojo, we guarantee dedicated technical and product post-release support services that will allow you to concentrate on your business needs. After releasing your product, we’ll provide you with reliable long-term maintenance and real-time support services. Following the best software maintenance practices, we’ll ensure that your product is robust, scalable, secure, and bug-free.

We offer:

Version upgrades and enhancements

Error tracking and debugging

Documentation development and maintenance

QA testing

Performance monitoring

Legacy systems migration

Our Software Maintenance & Support Services Include:

Adaptive Maintenance

Adaptive changes are triggered by changes in the environment your software lives in.

Adaptive Maintenance

Adaptive changes are triggered by changes in the environment your software lives in.

Whether your business is experiencing transition changes and requires necessary modification and revisions, we’re ready to support it. Adaptive changes focus on the infrastructure of the software. They’re made in response to new platforms, new operating systems, or new hardware.

Corrective Maintenance

Corrective changes in the software are required when the software is not working the way it is expected due to some technical issues, such as incorrect logic flow, poor implementation, etc.

These issues affect users after the software is released. With corrective maintenance, we address bugs in your software that could affect various areas of your software: design, logic, code. Our purpose is to enhance and improve the software.

Perfective Maintenance

This is one of the most common maintenance activities and is typically conducted in response to a change inside of an organization.

Perfective Maintenance

This is one of the most common maintenance activities and is typically conducted in response to a change inside of an organization.

As soon as users start using your product, they will suggest new features and enhancements that they would like to see as part of the software. Perfective maintenance also includes removing features from a system that are not effective to the end goal of the system.

Need help with software maintenance? Just drop us a line.